Shipping policy
Shipping Tiers and Surcharges
- Orders under $99 that ship Ground: market rate
- Orders over $99 that ship Ground*: FREE
- Freight Shipping (standard): $99 surcharge
- Oversized** or fragile items: $99 surcharge + cost of freight
*Some items may be subject to additional charges due to weight, dimensions, fragility, or hazardous materials classifications.
**Oversized items include any item that must be shipped on a pallet larger than 40”x48”
All shipments automatically include insurance. Please inspect any freight shipments for damage upon arrival. Damage must be reported to and recorded by the driver to be eligible for claims. If this incident is not logged by the driver, then a claim cannot be filed. Artek does not cover damages incurred during shipping that are not recognized or covered by the freight carrier’s insurance.
*Any missed products or discrepancies must be alerted to us within 30 days of delivery, if not you will be responsible for purchasing a new product.
Drop Shipping
Items that are drop shipped from an Artek location, currently incur no additional fees.
Items that are drop shipped from a manufacturer's warehouse are subject to that company's shipping rates and policies. Artek is unable to provide shipping quotes when items are drop shipped directly from the manufacturer.
Victron Energy Drop Shipping (updated 10/1/2024)
- Shipments 50kg and under: $65 ordercost + $100
- Shipments 50kg to 500kg: $65 ordercost + $300
- Shipments 500kg and over: $65 ordercost + $500
- If order contains Lithium batteries: Additional $200 fee
No drop shipping to: residential addresses, Amazon warehouses, ship centers (ex. UPS Store), distribution centers, hotels, PO boxes, marinas, campgrounds, storage units.
Victron RMA Drop Ship Policy
- In-state below 50kg: $100
- In-state above 50kg: $160
- Out-state below 50kg: $160
- Out-state above 50kg: $220